Our Privacy Policy

1. Privacy Notice

This is the privacy notice of With Love From Annagh. In this document, "we", "our", or "us" refer to With Love From Annagh.

2 Introduction

2.1 This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2.2 We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

2.3 We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

2.4 We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

2.5 Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

2.6 The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

2.7 Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

3 The bases on which we process information about you

3.1 The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

3.2 If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

3.3 If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

4 Information we process because we have a contractual obligation with you

4.1 When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

4.2 In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

4.3 We may use it in order to:
(i) verify your identity for security purposes
(ii) sell products to you
(iii) provide you with our services
(iv) provide you with suggestions and advice on products, services and how to obtain the most from using our website

4.4 We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

4.5 Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

4.6 We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

5 Information we process with your consent

5.1 Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.p>

5.2 Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies

5.3 Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

5.4 Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

6 Information we process for the purposes of legitimate interests

6.1 We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

6.2 Where we process your information on this basis, we do after having given careful consideration to:
(i) whether the same objective could be achieved through other means
(ii) whether processing (or not processing) might cause you harm
(iii) whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

6.6 For example, we may process your data on this basis for the purposes of:
(i) record-keeping for the proper and necessary administration of our business.
(ii) responding to unsolicited communication from you to which we believe you would expect a response
(iii) protecting and asserting the legal rights of any party
(iv) insuring against or obtaining professional advice that is required to manage business risk
(v) protecting your interests where we believe we have a duty to do so.

7 Information we process because we have a legal obligation

7.1 We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.s iste natus error sit voluptatem accusantium doloremque

7.2 For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

7.3 This may include your personal information.

8 Complaints regarding content on our website

8.1 If you complain about any of the content on our website, we shall investigate your complaint.

8.2 If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

8.3 Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours or that of the person who posted the content that offends you.

8.4 If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

9 Information relating to your method of payment

We store information about your debit or credit card or other means of payment when you first provide it to us.

We take the following measures to protect your payment information:
(i) We keep your payment information encrypted on our servers.
(ii) We do not keep all your payment information so as to prevent the possibility of our duplicating a transaction without a new instruction from you
(iii) to prevent any other third party from carrying out a transaction without your consent

10 Sending a message to our support team

10.1 When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

10.2 We record your request and our reply in order to increase the efficiency of our business.

10.3 We may have to retain any personally identifiable information associated with your message, such as your name or email address.

11 Complaining

11.1 When we receive a complaint, we record all the information you have given to us.

11.2 We use that information to resolve your complaint.

11.3 We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

12 Use of information we collect through automated systems when you visit our website - Cookies

12.1 Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

12.2 Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

12.3 Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

12.4 Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

13 Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

14 Retention period for personal data

14.1 Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
(i) to provide you with the services you have requested
(ii) to comply with other law, including for the period demanded by our tax authorities
(iii) to support a claim or defence in court.

15 Minors

15.1 This site is not intended for individuals under the age of 18

16 How you can complain

16.1 If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is sales@withlovefromannagh.ie.